Need help?
Frequently Asked Questions
We accept all major credit and debit cards, ApplePay and GooglePay.
At ZARA MAE, we offer worldwide shipping with full tracking, designed to deliver luxury to your doorstep seamlessly. All shipping costs are included in your purchase—no hidden fees, no VAT charges.
Estimated Delivery Times:
United Kingdom
Standard: 7-12 business days
Priority: 5-9 business days
Europe
Standard: 7-12 business days
Priority: 3-7 business days
International
Standard: 10-14 business days
Priority: 8-10 business days
Order Processing Please allow 1-3 business days for order processing before shipment. Orders are processed Monday through Friday, excluding holidays.
Yes we offer free shipping for orders above £20
Once your order has been dispatched, you will receive an email with a tracking link
We accept returns within 14 days of receiving your order, provided the items are unused and in their original condition. See our full return policy here: https://zara-mae.uk/policies/refund-policy
If your order arrives damaged or incorrect, please contact our support team within 7 days of delivery, and we will resolve the issue immediately.
Refer to our size guide on each product page to find the perfect fit. If you're unsure, our customer support is here to help!
Yes, we ship worldwide without any extra fees.
You can reach us via email at info@zara-mae.uk or use the contact form on our website.